• New managers/leaders
• New supervisors and team leaders
• Senior Managers and Heads of Department
• Entrepreneurs.

New to Leadership

• Recognise and avoid the common mistakes made by managers new to a leadership position.
• Effectively plan and structure your own and your team’s priorities
• Prioritise your time and delegate effectively.
• Maintain a highly motivated and effective team.
• Know how and what to delegate
• Manage performance and provide motivational objectives and constructive feedback.
• Recognise the need for change and what needs to change.

• Identifying the behaviours, skills and qualities of an effective manager
• The five practices of successful 21st century managers
• Establishing credibility
• Setting goals for management development

The Effective Management of Time

• Criteria for prioritising
• Planning and scheduling your activities and those of the team
• Managing time under pressure
• Identify time stealers and strategies for dealing with these

• Leading People and Building Teams
• The key characteristics of high performing teams
• The stages of team development
• Motivating and developing team members
• Developing the skills of your people
• Keeping the team on track

• Understanding strategy and how to work on the bigger picture
• Your influence as a leader on change
• Leading your team through change
• Engaging Others

• Managing stakeholders
• Influencing those around you - up, down and sideways
• Personal Development
• Preparing a personal action plan to support you at work.

Leadership Skills for Supervisors and Team leaders

• Identify the key skills and characteristics of successful leaders and team managers.
• Demonstrate flexibility across the leadership styles and develop personal strategies for enhancing the effectiveness of your team.
• Develop your team’s strengths.
• Manage different personalities and encourage mutual respect and cooperation from all team members.
• Manage effective team meetings and briefings and carry out delegation duties assertively.
• Resolve conflict and deal with difficult people and situations confidently and positively.
• Create and maintain an ongoing action plan for continuous improvement of the team and your individual management and leadership skills.

• Understand the role and characteristics of a successful leader
• Recognising and reviewing your personal style of leadership
• Assessing the key leadership skills

• Identify the traits of an effective team
• The key techniques for competent team working
• Manage the expectations of your team

Building a Successful Team

• Distinguish team roles and responsibilities
• Create the ability to recognise and manage different personalities
• Encourage mutual respect and cooperation with your team
• Identify team strengths and development areas

Motivating self and others to achieve results

• Set a clear direction
• Keep the team on target
• Provide support and recognition
• Keeping Communication Channels Open
• Assertive team briefing and meetings

Deal with difficult situations

• Handle conflict within the team and promoting cooperative team behaviour
• Enhancing Team Performance through Training and Development
• Develop the skills of individuals
• Problem-solving and decision making within the team
• Empower your team

Personal Development

• Create your personal development plan
• Create your team development plan

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Senior Managers and Leaders - Code: SML

Leadership Strategies for Senior Managers

Senior Managers and Heads of Department learn how their leadership style impacts on others. In this highly practical course, leaders get an opportunity to reflect on leadership strengths and development needs. This gives participants greater flexibility to select the appropriate leadership style to match a variety of different business situations.

Who is it for?

Suitable for department heads and senior managers who work cross-functionally. You will need to deliver results through the effective management of people.

What will I learn?
By the end of this course you will be able to:

• Understand your personal leadership strengths and limitations, and connect your own personal values with those of your organisation.
• Recognise the impact of your personal actions and behaviours on those around you.
• Identify and build on your strengths and the areas you want to develop in.
• Identify how to develop and manage relationships with others, building their commitment to the success of the organisation.
• Develop your skills in building coaching relationships with others to maximise their impact on the organisation.

What will it cover?

Understanding Your Leadership

• Understanding the difference between leadership and management
• Your strengths and development areas - how you see yourself and how others see you
• Looking at your motivations and drivers - what energises and what drains you

Sharing your Vision and Strategy

• Understand the impact you create on the climate of your organisation and team
• Understand Leadership credibility; the key to building trust and commitment
• Develop the skills to use unique vision stories

Motivating self and others to perform

• 6 factors of team motivation
• How to create a climate for challenge for you and others
• Developing a talent profile for your team members
• Understanding your impact as a role model

Encouraging the Heart

• Recognising and rewarding individual and team contributions
• Showing genuine appreciation for excellent performance
• Building a team spirit and collective identity

Personal Action Plan
Build a meaningful plan of actions to make a difference to you, your organisation and your team
Understand and plan for the barriers to achieving success


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*Entrepreneurs - Code: ESP

There are many ways to define what is meant by emotional intelligence, or EQ, for short. EQ is the ability to use your understanding of emotions, in yourself and others in dealing effectively with people and problems in a way which reduces anger and bad feeling, and develops collaborative effort, enhances life balance and encourages creativity. Mastering EQ makes exceptional leaders as they can manage themselves but also able to understand and work effectively with others.
 
This interactive programme is perfect for the leader who wants to develop their own Emotional Intelligence and lead their teams to enhanced performance.

Is it right for me?

This course focuses on the application of EQ to the leader.

What will I learn?
 
By the end of this course, participants will:

• Understand the EQ model and its core competencies.
• Discover the benefits of EQ to the leader and the team
• Learn how to use emotions positively and negatively in the leadership role.
• Learn how to build relationships with others which enable them to lead more effectively.

What will it cover?

What is Emotional Intelligence?

• Defining ImotionaI Intelligence (EQ)
• Outlining the core EQ competencies
• The benefits of becoming a more Emotionally Intelligent leader
• Assessing your own EQ
• A framework to develop EQ leadership competencies

The Self Aware leader

• The importance of self awareness for a leader’s development
• Understanding your personal leadership strengths and weaknesses
• Understanding your emotional responses and their impact on others
• Seeking on-going feedback to become a more self aware leader

The Self Managed Leader

• The benefits of managing and controlling your emotions
• Staying focused and calm under pressure
• Self motivation to achieve goals

The Socially Aware Leader

• Understanding and empathising with others
• Building rapport with a broad range of people
• Managing and engaging emotions within your team

Leadership strategies for developing more Emotionally Intelligent teams

• Building and Managing Relationships
• Why relationships succeed or fail
• Building and managing internal and external relationships
• Communicating with and influencing others for enhanced results

 
Managing conflicts with others

• Developing others using emotional coaching
• Action Planning
• Developing a personal action plan to support your return to work

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